Why do we need to see a Contact Lens Specification before we can supply prescription lenses?
Well for one thing it is a regulatory requirement for all contact lens retailers and more importantly by making people have regular contact lens checks it helps to protect the health of your eyes.
We use the Specification to ensure that we are supplying the correct brand and type of lenses. It’s amazing how people will just order any lenses they like the look of – obviously not realising that each type and brand of lens has specific characteristics and some may be more suitable than others for customers – hence the regular checks.
Today we were accused of poor service because we refused to supply lenses to someone whose Contact Lens Specification had expired. We think it’s great service to remind people to take care of their eyes. And some people have even contacted us to say thank you.
So, for your information, the Specification needs to be dated within the last 12 months and show the fitting, prescription, brand and type of lens that the optician has ‘prescribed’ for you – and, like in a chemists with prescription drugs, that’s the type we have to supply – unless it’s an own brand in which case we will supply the branded version.
Please don’t ask us to supply lenses when your Specification is out of date. We recommend regular eye checks with your optician.