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Frequently Asked Questions Frequently Asked Questions

We have listed below the most common questions we receive together with answers to those questions. If you have a query, try browsing through the FAQ's below. If you cannot find an answer here to your question please email us. If your question relates to a specific optical or technical issue please e-mail our in-house opticians on

1. Ordering OnLine

Q. How do I know it’s safe to order on line?
A. The Contact Lens Shop ordering system uses 128 bit encryption technology to securely encrypt your card details while are being transferred to us. Or you can use Paypal.

Q. What if I don't want to use the online ordering system?
A. No problem. We accept orders by phone or email. All orders however must be accompanied by a valid current contact lens specification. Also free delivery only applies to on-line orders. UK Orders received by other methods will attract a £2.99 delivery charge.

Q. How can I reorder?
A. If you order on line our system you can 'SAVE' the contents of the cart. When you visit again (as long as it is within a reasonable amount of time) you should be able to click on CART and then click 'RETRIEVE' to bring up the CART contents from you last order.

Also the system will remember you (if you left the 'Remember Me' tick box ticked). Just select the products you wish to order and you'll find that your address details will already be entered. You'll need to re-input your card details as these may have changed since your last order. If you wish to set up a regular order please contact our customer service centre by phone (0800 78 33 201) or by email

2. Delivery

Q. How much is delivery?
A. Postage for orders made through the web site is FREE in the UK. For European orders postage is £7.99. For UK orders made by phone or email is £2.99. (This is to encourage people to use the web site allowing us to need less people to create orders manually and so keep costs down - which results in cheaper prices!)

Q. How soon will I receive my lenses?
A. Most of our lenses are despatched within 2-3 working days of receiving confirmation of your contact lens prescription. Non-stock lenses are usually despatched within 2-5 days. If, for any reason it is likely to be longer, we will email you giving you the option to cancel.

Q. How will I know my order has been received?
A. For online orders, you will receive an e-mail confirming receipt of your order if you have supplied the correct email address.

Q. How many lenses can I order?
A. You may order any quantity you like up to the expiry date of your contact lens specification. (e.g. if you are ordering in July and your Contact lens specification is dated January, then you should only order enough lenses to take you through to next January - six months supply). We cannot supply more than a 12 months supply of any lens.

3. Contact Lens Specifications

Q. What is a contact lens specification?
A. It is similar to a spectacle prescription but it will specify the brand and type of lenses you have been fitted with, the fitting parameters and powers of your lenses. It will be signed and dated by your optician to indicate when you were fitted for lenses or when you had your last check up. Click HERE for more information.

Q. I’ve had a sight test. Can’t I just send you that and my lens packets?
A. Although the lens packets confirm the brand of lenses you wear we still need to confirm details of your contact lens specification and last check up. So we will need to see a copy of your 'Contact Lens Specification' from your optician. It's the same rule for ALL UK online suppliers.

Q. Can I order if I don't have my specification to hand?
A. Yes - but we cannot process the order until our in-house Optician has examined your specification, so you will need to obtain it and send it to us. Your optician is not obliged to supply your specification to us - but must supply it to YOU if requested. If you have ordered from us before and your specification is still current, there is no need to send it again.

Q. What if I have an unusual prescription requirement?
A. Simply e-mail our in-house opticians on and we will make every effort to supply you with the required lenses.

4. Products and Brands

Q. Are your lenses the same lenses I get from my optician?
A. Yes, we only supply identical branded lenses as those fitted by your optician. This includes own brand lenses supplied by large optical groups.

Q. What if I use own branded lenses (Vision Express, Specsavers, etc.). Can you still supply me?
A. We cannot supply 'Own Brand' lenses. However, Own Brand lenses are simply re-packaged versions of the named brand lenses we stock. In order for us to advise you of which lenses you need, please e-mail our in-house opticians on

Q. Why are your prices so low?
A. Firstly, we buy large quantities of contact lenses and pass the discounts we receive on to you. Secondly, being an on-line retailer, our overheads are much lower than a comparable 'bricks and mortar' retailer so we don't have to charge 'High Street' prices to cover our costs. We also recycle packaging where possible to reduce costs.

Q. What guarantees do I have when I buy contact lenses from The Contact Lens
A. All products we sell are guaranteed. Should any product prove to be faulty in any we way we will refund or replace. You just need to return the faulty product to us. Please note - We can only refund or replace incorrectly ordered lenses if returned unopened in their original packaging. Once the boxes or packaging has been opened we cannot refund or replace.

Q. Do you have a catalogue you could send me?
A. No - any printed catalogue would be out of date almost as soon as it was printed as we are constantly updating our range and prices. So - our web site is our catalogue!
Blink and you'll miss it! Blinking is the eye's own natural way of replenishing the tear film. Use BLINK Contacts to lubricate and re-wet soft contact lenses as well as cushion lenses prior to application. Click here for more. Special Offer
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Best Sellers

Acuvue TruEye


Acuvue TruEye contact lenses are the world's first silicone hydrogel daily disposables. Silicone hydrogel lenses have vastly superior oxygen transmissibility, allowing the cornea to breathe naturally through the material of the lens. Patients changing to 1-DAY ACUVUE® TRUEYE will regain incredible white eyes and comfort at the end of the day because the super wet and super smooth surface has the lowest friction coefficient of any daily disposable lens on the market today - even exceeding 1-Day Moist - this is fantastic news for lens wearers tolerating gritty pink eyes after a long day. And now you can buy these lenses cheaper online from The Contact Lens Shop.

ACUVUE TRUEYE 1 DAY allow your eyes to breathe normally with the convenience and hygiene of daily disposability and are the only daily disposables on the market with a built-in class 1 (the highest) UV filter to routinely protect the inside of the eye from damaging UV light.

A world first: the first-ever fusion of superior oxygen delivery, highest UV protection and ultra-smooth HYDRACLEAR® technology in a daily disposable lens. No other lens is better equipped to help you and your eyes meet the daily challenges of modern living. Experience a whole new dimension in vision care.

Why try them?
The only lens of its type to give you all these benefits:
- Healthy, clear and bright eyes
- The highest UV protection of any daily disposable lens
- An ultra-smooth lens for comfortable eyes
- The convenience and health of a fresh, new lens every day

The technology inside

- Made from a unique silicone hydrogel material called narafilcon A which allows almost 100% of oxygen available to pass through to your eyes, helping them stay clear and white
- UV blocking of 100% UV-B and more than 96% UV-A
- The unique, wettable, ultra-smooth properties of HYDRACLEAR® technology to help keep your eyes moist and comfortable

How to wear 1 DAY ACUVUE® TruEye
- Remove lenses and discard daily. Start with a fresh, clean lens every day.

FREE UK delivery
30 pairs (1 month's supply) £39.90
60 pairs (2 month's supply) £79.90
90 pairs (3 month's supply) £109.90
180 pairs (6 month's supply) £214.90
360 pairs (12 month's supply) £419.90

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Freshlook Colors

Freshook Colors - coloured contact lenses. Freshlook Colors just £14.90. Party time is here! FreshLook Coloured disposable contact lenses for dramatic eye colour change. The iris pattern of FreshLook Colors overlays the natural base to create a dramatic change. Create a different look every day with these coloured contact lenses. These coloured contact lenses are 55 per cent water content monthly disposables. All coloured contact lenses are approximate and the effect will differ from person to person !

Please Note ....
1.) If you have not worn lenses before we strongly recommend that you have them professionally checked in your eyes on receipt. By ordering these lenses you confirm you are aged 18 or over.

2.) * These lenses come in packs of 2. So if you are ordering just 1 pair they MUST be the same power. If you require different powers in each eye, please order an even number of pairs (e.g. 2 pairs, 4 pairs etc). Thank you.

Fitting 8.6 / 14.5

1 pair (1 months supply) £14.90 (see note 2)

2 pairs (2 months supply) £29.80

3 pairs (3 months supply) £39.90

4 pairs (4 months supply) £52.90

6 pairs (6 months supply) £69.90

12 pairs (12 months supply) £129.90

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All In One Light Solution

Multi-purpose all in one solution for all contact lenses. 3 month pack.
Cleans, rinses, disinfects, stores, wets, removes deposits and lubricates. Includes soaking case and full instructions..

Contains a lubricating agent
Enhances lens comfort and stops lenses drying out.

Specially formulated for patients with sensitive eyes.

UK’s market-leading multipurpose solution
Successfully used by more practitioners and patients than any other multipurpose solution product.

Removes typical build up of proteins, lipids and calcium.

Suitable for use with all lenses, including silicone hydrogel

Greater patient compatibility.

Please Note: For orders outside the UK, there will be a £7 postage surcharge for orders containing solutions. This will be added after the order has reached us.

3 Months Supply (1 box) £19.99

6 Months Supply (2 boxes) £39.90

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Acuvue Oasys

A real breakthrough for contact lens wearers. ACUVUE® OASYS Brand Contact Lenses with HYDRACLEAR Plus are the new contact lenses from Johnson & Johnson designed to help eyes stay moist and fresh all day long.

They provide unbelievable comfort even in demanding conditions, like in an air conditioned office, when using a PC or on a plane.

Features and Benefits include: The highest level of UV Blocking available in today’s soft contact lens market greater than 99% UVB and 95% UVA1. Inside-out mark - to help you insert your lenses correctly every time. Reduced contact lens related dryness . A soft and silky feel . Wear as either a two weekly lens on a daily basis or 1 week on extended wear basis.

Are they right for you?

ACUVUE® OASYS® with HYDRACLEAR® Plus contact lenses are ideal if you:

- Want that ‘no lens feeling’
- Spend long hours working on computers
- Spend time in heated or air-conditioned environments which can dry out the air

Why try them?

ACUVUE® OASYS® with HYDRACLEAR® Plus lenses bring you all these benefits:
- That ‘no lens feeling1 (8 out of 10 wearers actually forget they have them in)
- Exceptional comfort when watching TV or working at a computer
- Exceptional comfort in dry environments such as heated or air-conditioned spaces
- Relief for tired and dry eyes during contact lens wear
- Superior oxygen delivery for healthy looking eyes
- High UV protection

6 pairs (3 months supply) £39.90
12 pairs (6 months supply) £78.90
24 pairs (12 months supply) £156.90

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Please note: our prices may be subject to change without notice. Information on this web site is provided purely for informational purposes and is not meant to be a substitute for the advice provided by your own Optician or any other medical professional. Please ensure you have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care. Thank you for visiting The Contact Lens Shop.